TERMS AND CONDITIONS

Eli Flowers.com / Elizabeth’s Blue Garden

Website: https://eliflowers.com
Last Updated: October 29, 2026

1. Introduction

Welcome to Eli Flowers / Elizabeth’s Blue Garden (“we,” “us,” or “our”).

These Terms and Conditions govern your access to and use of https://eliflowers.com and purchases made through our online store.

Eli Flowers and Elizabeth’s Blue Garden are the business names associated with this store. The legal name of the operating LLC must be confirmed and inserted before publication.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our website or place an order.

2. Eligibility

Customers under the age of majority applicable to their location may use our website or place an order with the involvement and authorization of a parent or legal guardian where legally required.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

3. Products and Floral Arrangements

We offer floral arrangements, roses, bouquets, and floral gifts for birthdays, anniversaries, holidays, and other special occasions.

We make reasonable efforts to display our products accurately, including their photographs, descriptions, colors, and prices.

We aim to reproduce arrangements as closely as reasonably possible to the photographs displayed on our website. However, flowers are natural products, and minor variations in color, shape, size, bloom stage, and appearance may occur due to seasonal conditions and availability.

We will make reasonable efforts to preserve the overall design, style, color palette, and intended value of each arrangement.

If a particular flower, material, or container is unavailable, we may use a reasonably similar alternative of comparable quality and value while maintaining the overall style of the arrangement.

Significant substitutions that materially change the ordered product will be handled in accordance with applicable law. Where required, we will contact the customer and provide appropriate options, which may include approving an alternative or canceling the affected order for a refund.

4. Custom Orders

Custom floral arrangements may be available depending on our capacity, product availability, and the requirements of the requested design.

Custom requests are subject to review and confirmation by our team. We may contact you by email to clarify your preferences, confirm availability, or discuss alternatives before proceeding.

Any agreed price, design, or special instruction should be confirmed in writing.

5. Orders and Acceptance

Placing an order through our website constitutes a request to purchase the selected products.

You will receive an order confirmation email after submitting your order. An automated confirmation does not necessarily mean that the order has received final acceptance.

We reserve the right to review and cancel an order when reasonably necessary, including in cases involving unavailable products, delivery outside our service area, suspected fraudulent activity, payment problems, pricing errors, or other legitimate fulfillment issues.

If we cannot fulfill an order after payment has been collected, we will notify you by email and provide an appropriate refund where required or applicable.

We will not knowingly charge you for an order that we cannot fulfill without addressing the issue with you.

6. Prices and Payment

Full payment is required when placing an order. Available payment methods and any applicable taxes or additional charges will be displayed during checkout.

Delivery fees will be shown before you complete your purchase.

An order may not be processed if payment cannot be authorized or completed. If a payment problem prevents fulfillment, we may contact you by email to resolve the issue or cancel the order.

We do not intend to collect or store full payment card details directly when those details are handled by an authorized third-party payment processor. Payment processing is subject to that provider’s applicable terms and privacy practices.

7. Local Delivery Service Area

We provide local delivery only in eligible service areas. We do not deliver to every location in New Jersey.

Before placing an order, customers must review the About page on our website to determine whether their delivery address is within our service area.

Submitting an order for an address outside our eligible service area does not guarantee that we can fulfill it.

If we determine that an order is outside our delivery area, we will contact the customer by email, cancel the order, and arrange an appropriate refund of the amount paid for the canceled order.

Customers are responsible for providing accurate delivery addresses, recipient details, contact information, and any necessary delivery instructions.

8. Delivery Times and Delays

Delivery times displayed or communicated by us are estimates and are not guaranteed exact arrival times unless we expressly confirm otherwise in writing.

Delivery may be affected by traffic, weather, product availability, seasonal demand, incorrect addresses, recipient availability, or circumstances beyond our reasonable control.

If a significant issue prevents us from completing a delivery as expected, we will make reasonable efforts to contact the customer by email and determine an appropriate solution.

Any remedies or refund rights required by applicable law remain unaffected by this section.

9. Delivery Completion and Notifications

We intend to send a delivery confirmation email when an order has been marked as delivered.

Where delivery photographs are available, customers who report that they did not receive an order may contact us by email to request the available photographs. We may provide those photographs by email to help clarify the delivery circumstances.

A delivery confirmation or photograph may assist in establishing what occurred, but it does not automatically resolve every dispute or eliminate any rights the customer may have under applicable law.

10. Recipient Unavailable or Delivery Location Issues

If the intended recipient is unavailable, we may leave the arrangement in a reasonably safe and suitable location at the specified address when the circumstances permit and the delivery instructions and applicable law allow it.

We may consider factors such as weather exposure, access restrictions, safety, and the likelihood that the flowers will remain secure and in suitable condition.

If a safe or appropriate location is not available, we may contact the customer to determine the next appropriate step.

Customers should provide accurate instructions and ensure that the delivery location is reasonably accessible.

We will assess failed deliveries individually and communicate any available options, including rescheduling where appropriate. Any additional delivery charge will be disclosed before the customer agrees to a chargeable redelivery.

11. Delivery to an Incorrect Address

Customers are responsible for checking the accuracy of the delivery information entered at checkout.

If an incorrect address or incomplete information prevents delivery, we will make reasonable efforts to contact the customer and determine whether the order can be corrected or delivered successfully.

Additional costs, delays, or other consequences will be evaluated according to the circumstances and applicable law. We will not apply an undisclosed additional fee.

12. In-Store Pickup

Where pickup is offered, customers will receive an email notification when their order is ready for collection.

Customers should wait for this notification before traveling to collect their order.

Pickup arrangements and any applicable collection instructions will be communicated through our website or by email.

13. Cancellations

Customers may request cancellation before preparation of the floral arrangement has begun.

Once preparation has started, cancellation is generally no longer available under our standard policy. An order that has already been prepared or dispatched for delivery cannot ordinarily be canceled under this policy.

To request a cancellation, contact us as soon as possible at eliflower2715@icloud.com and include your order information.

Cancellation requests are subject to confirmation by our team and any rights that cannot legally be excluded.

If we cancel an order because we cannot fulfill it, including because the delivery address is outside our service area, we will provide an appropriate refund as described in these Terms.

14. Damaged or Incorrect Orders

We want customers to receive floral arrangements in the condition reasonably expected for the product purchased.

If your order arrives damaged, materially different from what was ordered, or otherwise presents a fulfillment problem, please contact us as soon as reasonably possible at eliflower2715@icloud.com.

Please include:

• Your order number and contact information.

• A description of the problem.

• Clear photographs of the arrangement and any visible damage.

• Any other information reasonably necessary to assess the issue.

Photographs help us evaluate the condition of the order and determine an appropriate solution.

We will review each report individually. Depending on the circumstances and applicable law, possible resolutions may include a replacement, a full or partial refund, or another appropriate remedy.

We may consider the nature and extent of the damage, the products ordered, the delivery circumstances, and the evidence provided.

Our request for photographs or prompt notification does not waive any consumer rights that applicable law protects.

15. Refunds and Replacements

Refunds and replacements are evaluated according to the circumstances of each case and applicable law.

Where appropriate, we may offer:

• A replacement arrangement.

• A full refund.

• A partial refund.

• Another mutually acceptable resolution where legally permitted.

A partial refund may be appropriate when only part of an order is affected and a partial adjustment reasonably addresses the issue.

If an order is canceled because we cannot fulfill it, including an order placed outside our delivery service area, we will arrange an appropriate refund.

Approved refunds will generally be returned through the original payment method where practicable. Processing times may depend on the payment provider or financial institution.

Nothing in this policy is intended to exclude, restrict, or delay a refund or other remedy required by applicable law.

16. Orders Reported as Not Received

If a customer reports that an order was not received despite a delivery notification, the customer should contact us at eliflower2715@icloud.com.

We will review the available delivery information and, where available, provide delivery photographs upon request.

We will evaluate the circumstances individually. A delivery notification or photograph may be considered as part of that review, but it is not conclusive in every situation.

Any resolution will be determined in accordance with the facts and applicable law.

17. Orders Left at the Delivery Address

When an arrangement has been delivered to the address specified by the customer and left in a reasonably appropriate location in accordance with the delivery instructions, our responsibility for the arrangement may be limited to the extent permitted by law.

We are not ordinarily responsible for theft or deterioration occurring after a completed delivery when the loss results from circumstances outside our reasonable control.

However, this policy does not exclude responsibility for our own conduct where applicable law imposes such responsibility, nor does it remove any non-waivable rights of the customer.

18. Customer Communications

We use email to communicate important information about orders, cancellations, fulfillment issues, and delivery completion.

Customers are responsible for providing a valid email address and monitoring messages concerning their orders.

For customer service, questions, or complaints, please contact:

Email: eliflower2715@icloud.com

Customers may also contact us through any customer service form or telephone number made available on our website.

19. Reviews and Customer Content

If our website permits customers to submit reviews, ratings, photographs, or other content, users must ensure that their submissions are truthful, lawful, and based on genuine experiences.

Customers must not submit content that is fraudulent, defamatory, abusive, threatening, unlawfully discriminatory, invasive of privacy, or infringing of another person's intellectual property rights.

We may moderate, decline to publish, or remove content that violates these rules or applicable law. We will not remove a review solely because it expresses a negative opinion of our business.

By submitting content, you grant us a non-exclusive, royalty-free license to display and reproduce that content in connection with our website and business, to the extent you have the rights necessary to grant that license. This does not transfer ownership of your content to us.

We will handle customer content and personal information in accordance with our Privacy Policy and applicable law.

20. Website Use and Intellectual Property

Unless otherwise stated, the content on our website, including our original text, branding, graphics, and photographs, is owned by or licensed to the business operating the website.

You may access and use the website for personal, lawful shopping purposes.

You may not reproduce, redistribute, sell, or commercially exploit website content without prior authorization, except where permitted by law.

You may not use the website to engage in fraud, interfere with its operation, attempt unauthorized access, distribute malicious software, or violate applicable laws.

Product photographs and other third-party materials remain subject to the rights of their respective owners.

21. Privacy and Cookies

Our collection and use of personal information are described in our separate Privacy Policy.

We may process information necessary to fulfill orders, process payments through service providers, coordinate deliveries, communicate with customers, administer the website, analyze website usage, and send marketing communications where appropriate.

Marketing emails will be sent in accordance with applicable law and our stated marketing preferences. Customers must be able to opt out of marketing emails as required by law. Opting out of marketing communications will not prevent us from sending essential transactional messages about an existing order.

Our website may use cookies and analytics technologies. Details about the technologies used, their purposes, and available choices will be described in a separate Cookie Policy or appropriate cookie notice.

Please review those separate policies for further information.

22. Third-Party Services

Our website may use third-party services for payment processing, website hosting, analytics, communications, or other business functions.

Your use of a third-party service may be subject to that provider's own terms and privacy policy.

We will take reasonable steps to select appropriate service providers, but we do not control every aspect of third-party systems and cannot guarantee their uninterrupted availability.

Nothing in this section removes any obligation or liability that applicable law places on us.

23. Events Beyond Our Reasonable Control

Circumstances such as severe weather, transportation interruptions, unexpected supply shortages, emergencies, or other events beyond our reasonable control may affect our ability to fulfill an order.

When such an event materially affects an order, we will make reasonable efforts to notify the customer and discuss an appropriate solution.

Depending on the circumstances, that solution may include a revised delivery arrangement, a suitable alternative, cancellation, or a refund where appropriate or required by law.

This section does not authorize us to disregard applicable consumer protection requirements.

24. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website information accurate and our services available. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance or technical issues.

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that are not legally recoverable, including losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits a customer's mandatory statutory rights, including applicable consumer rights relating to defective, damaged, misrepresented, or undelivered products.

25. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, services, website, or legal obligations.

The updated version will be published on our website with a revised “Last Updated” date.

Changes will apply prospectively as permitted by law. Changes will not retroactively remove rights that customers have already acquired or alter an existing order in a way that applicable law prohibits.

Customers should review these Terms periodically.

26. Governing Law

These Terms and Conditions are governed by the laws of the State of New Jersey, without excluding any mandatory consumer protection laws that apply to a customer's transaction.

Any dispute will be handled in a court or other forum with appropriate jurisdiction under applicable law.

Nothing in this section deprives a customer of a right that cannot lawfully be waived.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

The invalid provision will be interpreted or limited only as necessary to make it enforceable where legally permissible.

28. Entire Agreement

These Terms, together with the applicable policies and disclosures referenced on our website, govern your use of the website and your purchases from us.

If a specific policy conflicts with these Terms, the applicable provision will be interpreted consistently with the law and the specific subject of that policy.

Nothing in this section limits rights or obligations imposed by applicable law.

29. Contact Information

For questions about these Terms and Conditions, orders, cancellations, deliveries, or complaints, contact us:

Business names: Eli Flowers / Elizabeth’s Blue Garden
Email: eliflower2715@icloud.com
Website: https://eliflowers.com

Legal business name: Elizabeth's Blue Garden LLC

Important notice: These Terms and Conditions are a draft prepared for business planning purposes. They should be reviewed by a qualified New Jersey attorney before publication. The separate Privacy Policy and Cookie Policy must also be completed and aligned with the actual website configuration, payment processor, analytics tools, and applicable legal requirements.